INVENTUS ACHIEVES RELATIVITY’S ORANGE-LEVEL BEST-IN-SERVICE STATUS
CHICAGO, Dec. 6, 2012 /PRNewswire/ — Inventus, LLC today announced that they have achieved kCura’s Orange-level Relativity Best in Service recognition for outstanding and exceptional customer service for Relativity end users.
“Relativity Best in Service is an honorable distinction that is indicative of the large scale of our Relativity environment and of our dedication to provide the highest level of service to our Relativity clients and confirms our status as a knowledgeable Relativity provider for the third year in a row. 2012 will be our third consecutive year of record growth and performance and Relativity has been an integral part of our technology offering,” said Trevor Campion , CEO of Inventus. “Our success is largely due to our innovation within the platform, technical expertise in supporting the environment and our practical expertise in generating customized workflows for our clients.”
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service: Orange and Blue. While both sets of partners are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process, and technology to manage installations with above-average user counts