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Inventus Blog

Inventus is a leading national discovery management practice, focused on reducing litigation costs through a suite of bundled, best-of-breed technologies.

Electronic Discovery's Leader in Nice

Posted 04/16/19 8:00 AM by Sarah Brown

What’s the first thing we want clients to know about us? Naturally, we want them to know we can deliver legal services to them more efficiently than our competitors.

 

We have the technology, expertise, and infrastructure to handle eDiscovery projects from information governance through production, and our staff are creative and qualified – ready, willing, and able to help our clients solve the complex problems that inevitably arise during discovery projects.

 

Starting With Why in eDiscovery

 

But what about our “why”? What makes our team stand out in a crowded industry where often, project managers, client services specialists, solution architects, and technical staff bounce from vendor to vendor?

 

The answer is quite simple: We are nice people to work with. Inventus is a culture of care: Care about our colleagues, care about our clients, and care about a sane, transparent, and authentic working environment.

 

A Culture of Care: For Best Results in eDiscovery, Apply Empathy

 

We work with our clients when they’re under incredible pressure, in stressful situations. Expertise of course is fundamental to our business model, but our employees are also adept at remaining calm under pressure – essential to the process of coming up with creative, tested solutions to complex problems.

 

Our simple philosophy of being both effective and personable is why our talent retention rate is above 90% in an industry where turnover in high-pressure jobs like eDiscovery project managers is incredibly high – and a real problem for clients looking for consistency in service delivery. When your project manager jumps from one company to another every year, it’s incredibly difficult to build real working relationships that give you the confidence to know that your sensitive projects – and litigious data – are in good hands.

 

Culture Begins with Authentic Leadership

 

Our CEO, Paul Mankoo, recently sat down with Chris Dale of the eDisclosure Information Project to discuss what makes us different, and how “being nice people to work with” contributes to a culture of care, and ultimately to our clients’ success. Click below to watch how he sets Inventus’ culture of care starting at the very top:

 

Interview: Paul Mankoo of Inventus - Why Inventus? We’re nice people from Chris Dale on Vimeo.

 

 

Sarah Brown

About The Author

Sarah Brown is a legal technology thought leader with more than a decade of experience in the eDiscovery and information management fields. At Inventus, her primary focus is on driving awareness for the company’s innovative services and solutions. Prior to Inventus, Brown spent eight years as head of marketing communications at Epiq, where she led global marketing communications and built thought leadership, PR, and analyst relations programs. Prior to Epiq, she led marketing communications at Exterro, an eDiscovery software company, where she founded and led their content-driven marketing organization. She has a journalism background and holds a master’s degree in strategic communications from Columbia University and a bachelor’s degree in journalism.

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